PAUL MCCREA DRIVING INSTRUCTOR T&Cs

The following terms and conditions represent the basis upon which training is offered by Paul McCrea Driving Instructor in Lisburn. The provision of training is subject to the acceptance of these terms and conditions.

Driving licences and fitness to drive

You must hold a current, valid driving licence, provisional, full or international, and produce it on your first training session with Paul McCrea Driving Instructor. You must be fit to drive with regard to legal and medical requirements.

Payments and Cancellation

Tuition fees are normally payable in advance. Payment can be made by cash, bank transfer or pay pal. If either you or myself needs to cancel or re-arrange a lesson at least 24 hours' notice will be required. Failure to give notice will result in a valid claim for an equivalent value in compensation (i.e. a cancellation fee will be charged or credited) I will do everything possible to ensure that your lessons start and finish on time, but I reserve the right to cancel, postpone or change lesson lengths and start/finish times under certain circumstances (e.g. dangerous weather conditions / mechanical failure of vehicle). In the event of postponement, fees paid in advance will be carried forward. Paul McCrea reserves the right to cancel a lesson at short notice if it is suspected that the pupil may be unfit due to the effects of alcohol, drugs (prescribed or otherwise) or any other condition that would cause his/her driving to be dangerous or illegal. In such circumstances the lesson fee will be payable.

Bookings and Lesson Duration

Paul McCrea will endeavour to maintain regular lesson slots at the same time each week to ensure continuity of learning, however, this cannot be guaranteed. The minimum lesson period is one hour. If, for any reason Paul McCrea is late for the lesson he will make a concerted effort to inform the pupil of the estimated time of arrival. If the delay is greater than 15 minutes this time will be credited to the pupil and when possible the lesson will be extended by the time due - if this is not possible the extra time will be carried forward to the next suitable lesson.

If you have any issues with timings or duration of lessons it it the pupils responsibility to make them known to me at once other wise any problems can not be sorted out.

Training Location and Vehicles

All sessions will start and finish at the same location unless alternative arrangements are made in advance. The instructor will determine a location for practical lessons which ensures both the pupil's and public safety - this means that the instructor may need to drive the pupil to and from the lesson location; this journey time forms part of the lesson as paid for.

Training vehicle is taxed, appropriately insured including public ↦ liability for the purposes of driving tuition, fully roadworthy and fitted with dual controls. Pupils who require tuition in their own vehicle must supply evidence from their motor insurer that the car is covered for lessons when being supervised by a professional instructor in return for payment; the car must also be taxed and hold a current MOT certificate where appropriate.

Driving Tests and Bookings

Paul Mccrea reserves the right to refuse use of a driving school vehicle for the test if he/she considers that provision of a vehicle could cause a risk to public safety. Where a school car is used for a test, the booking period will be based upon my normal diary schedule. Depending on the time of the test this will require a minimum two hour booking and possibly longer.

If you decide to cancel your test for whatever reason 5 clear working days notice MUST be given to your me otherwise full test day fee with be charged. First lesson cancellation: If you are booked for the first lesson and decide to cancel late then a fee will be charged against you. And will be taken off any prepaid amounts.

All cancellation fees are charged at my discretion.

Gift Vouchers

All Vouchers have a valid to date and activate date. Any person purchasing a voucher for friends and family must be aware that the person receiving the voucher should have a valid provisonal NI/UK driving licence. All vouchers must be activated within 2 months and carry and expiry date of 6 months or to my discretion.

Customer Care

In the unlikely event of any problem arising or anything you are not completely satisfied with, please contact Paul McCrea Driving Instructor as soon as you can in order that problems can be rectified as soon as possible.

We aim to respond within 10 working days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised. Please respond either In writing to the following address: Mr. Paul McCrea 12 Ashgrove Park Lisburn BT28 1HU or Email: paulmccrea.adi@gmail.com

Covid-19

Edit July 2020 - To ensure that pupils & driving instructors have the safest possible lessons, guidance has been published by driving instructor collective NASP (National Associations Strategic Partnership) to help instructors deliver lessons in a format that reduces the risk posed by the inherent lack of social distancing in cars. All pupils will receive a copy of a risk assessment and guidence on how we will conduct driving lessons with Paul McCrea Driving Instructor safely during covid19.